Samantha (caller)

Samantha, co-owner of a retail gun shop in Northeast Ohio, shares her struggles with a toxic employee and a complacent team. Dave Ramsey emphasizes the importance of confronting toxic behavior head-on and the need for leaders to maintain strong standards. He suggests one-on-one meetings to reset expectations and warns that a single 'bad apple' can undermine morale and productivity. They discuss how to reignite passion for the business, encourage team support, and the importance of decisive leadership to prevent cultural decline.