Sam Miller

Sam Miller, Customer Support Operations Manager at Dental Intelligence and a master of automation, talks with Ruth O’Brien about the innovative fusion of AI and human support. He shares insights on how AI systems like Finn are not only streamlining workflows, but also transforming customer interactions from transactional to consultative. They discuss the ongoing shift in customer support roles, the importance of trust in AI, and how balancing automation with the human touch enhances overall service quality.