Sam Kraus

Sam Kraus, Customer Success Manager at Quantiv, dives into the vital role of data in customer success management. He shares insights on prioritization, emphasizing the 80/20 rule, and the necessity of diplomacy in tough conversations. Sam discusses the importance of collaboration with account executives to ensure seamless client onboarding and highlights learning from failures as a key to growth. He also stresses the significance of transparency, effective note-taking, and the impact of formal processes on team collaboration.