Sam DeMaria

Dr. Sam DeMaria, a professor and vice chair for research in anesthesiology at the Mount Sinai Health System, discusses his book, "The Invisible Cut." He reveals how incivility, often exacerbated by stress and burnout, negatively impacts patient safety. Sam highlights research linking verbal misconduct to poor medical outcomes and shares tactical empathy techniques to combat rudeness. He emphasizes the importance of creating a civil culture in healthcare through personal communication and collaborative strategies, aiming for a safer environment for both patients and staff.