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Sal Furino
Customer Reliability Engineer at Bloomberg. Passionate about service level objectives and helps teams apply them to their daily operations.
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Jun 18, 2025
• 44min
The One with SLOs and Sal Furino
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Sal Furino, a Customer Reliability Engineer at Bloomberg, dives into the world of Service Level Objectives (SLOs) and their crucial role in enhancing software reliability. He discusses how SLOs should focus on user-centric metrics rather than technical ones. The conversation highlights the importance of effective communication and collaboration across teams to meet user expectations. Sal also explores the impact of artificial intelligence on setting SLOs, emphasizing proactive decision-making and innovative approaches like digital twins for improved service interactions.
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