Sadie Rizzuto, VP at Humana, focuses on improving health outcomes for Medicare and Medicaid, while Stuart Langley, SVP at Everise, specializes in healthcare BPO services. They delve into the transformative power of AI and predictive models in enhancing member engagement. The discussion highlights how technology can streamline the claims process, improve appointment scheduling, and foster proactive care. They emphasize the importance of understanding member needs while navigating the complexities of AI integration, urging a focus on real-world needs over mere tech trends.
