Ryan Seams

Ryan Seams, Head of Customer Success at AssemblyAI, dives deep into the world of customer engagement and retention. He shares his journey from corporate to startup life, highlighting the evolution of pricing models that impact customer satisfaction. The discussion covers the challenges of usage-based pricing in tech, emphasizing the need for transparency. Ryan also emphasizes the crucial role of empathy in customer interactions and the importance of clear communication in enhancing customer success. Tune in for insights that redefine retention strategies!