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Ryan Magnon
Chief Operating Officer at Ithaka Hospitality Partners with nearly 14 years at Chick-fil-A, experienced in service design, drive-thru consulting, and building high-performance hospitality cultures.
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Nov 19, 2025
• 9min
What Hotels Can Learn from Chick-fil-A's Culture of Excellence - Ryan Magnon, Ithaka Hospitality Partners
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Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares insights from his 14 years at Chick-fil-A. He discusses the importance of a clear cultural purpose that aligns teams and maintains high standards of excellence. Ryan emphasizes how effective leadership can inspire employees and align individual goals with the company's mission. He also highlights the significance of studying performance to enhance operations and shares the innovative drive-thru consulting methods that turned challenges into opportunities during COVID.
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