Ryan Kitchens

Ryan Kitchens, a senior software systems engineer with a background in media and gaming, dives deep into the challenges of learning from incidents in the tech world. He highlights a study showing that fast learners often leave the software industry, impacting skill transfer. Kitchens critiques incident command bottlenecks and discusses how higher levels of abstraction can complicate failure management. He emphasizes the need for curiosity despite production pressures and expresses cautious optimism about community-led change in resilience across industries.