Ryan Kitchens

Ryan Kitchens, a Senior Systems Engineer at Netflix, dives into the intricacies of incident response and learning from failures in software. He discusses the importance of keeping risk conversations alive even during calm periods and critiques the simplistic tools often used for problem-solving. Ryan highlights the challenges of onboarding new leaders to embrace deeper learning methods and warns against action items that can inadvertently create future incidents. He also addresses the pervasive issue of attrition and dark debt within tech teams, advocating for dynamic documentation to mitigate hidden risks.