Ruth Heuss

Dan Swan and Ruth Heuss, senior partners at McKinsey, delve into the future of operations. They discuss how companies can empower their workforce to adapt to ongoing change, citing generative AI and sustainable supply chains as key tools. The duo emphasizes the need for collaboration between COOs and CIOs to optimize organizational efficiency. They also tackle the challenges of securing support for technology investments and highlight the importance of integrating frontline input in transformation initiatives for enhanced productivity.