Roy Dockery

Roy Dockery, Director of Field Service Research at TSIA and author of The Art of Leading, brings deep insights into the evolving role of field service leaders. He discusses the urgent need to shift away from a culture of complaint and emphasizes the importance of collaboration across departments. Dockery highlights how leaders should focus on empathy, curiosity, and emotional intelligence to boost their teams' effectiveness. They also explore the implications of AI in the industry, urging leaders to adopt strategic thinking to stay relevant and proactive.