Rosie Lee
Senior UX Researcher and Customer Strategist at 11:FS focused on customer research and experience; contributed insights on mortgages, AI adoption and customer trust.
Best podcasts with Rosie Lee
Ranked by the Snipd community
19 snips
Oct 16, 2025 • 48min
1006. Insights: AI in banking - What it really means for the customer
In this discussion, Vivek Madlani, Co-founder and CEO of Multiply AI; Oscar Barlow, Head of AI Advocacy at Starling Bank; and Rosie Lee, Senior UX Researcher at 11:FS, delve into the reality of AI in banking. They explore how AI enhances customer service and back-office operations, revealing a gap between hype and tangible benefits. The trio discusses customer preferences for self-service, the importance of personalization, and the need for trust in AI solutions. They also emphasize the need for responsible AI rollout and adapting to customer interactions for meaningful experiences.
4 snips
Nov 10, 2025 • 1h 4min
1013. News: Big moves in the mortgage market - and is everyone using AI to manage their finances?
Iain Armstrong, Executive Director at ComplyAdvantage, shares insights on combating financial crime with AI, emphasizing their innovative compliance platform. Germain Bahri, Co-founder of Zazu, highlights the potential of fintech in Africa, especially after Optasia's significant IPO. Rosie Lee, Senior UX Researcher, discusses the increasing use of AI among Brits for financial management, touching upon trust and regulatory issues. The guests also explore the impact of new mortgage rules and the alarming low motivation levels within financial services.
