Ron Bronson

In this engaging conversation, Ron Bronson, former head of design at 18F and now a professor at the University of Michigan, shares his insights on the evolving world of service design. He challenges the opacity of traditional practices and proposes a refreshing view of 'design as repair.' Ron emphasizes how AI presents opportunities for service design, rather than threats, and highlights the importance of trust and collaboration in implementing effective solutions. With a focus on local contexts and community-building, his perspectives inspire innovative thinking in a rapidly changing landscape.