Get the app
Rohit Khanna
Chief Customer Officer at Smarsh with responsibility for global post-sales including support, migrations, and services; leads Smarsh's deployment of AI and compliance-focused agent solutions.
Best podcasts with Rohit Khanna
Ranked by the Snipd community
Nov 19, 2025
• 36min
How Smarsh Used Agentforce 360 Platform to Automate 56% of Customer Support
chevron_right
Rohit Khanna, Chief Customer Officer at Smarsh, discusses the transformative impact of AI in customer service, particularly through the Agentforce 360 Platform. He reveals how 'Archie,' the personalized AI agent, helped achieve a remarkable 56% deflection rate in customer support without increasing staff. Rohit dives into building proprietary compliance models for financial services, the importance of data governance, and the future where AI agents manage themselves. He also highlights strategies for fostering user trust and the essential shift towards upskilling human employees.
The AI-powered Podcast Player
Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
Get the app
