Rohit Dhawan

Group Head of AI at Lloyds Banking Group, focusing on AI's impact on customer experience, operations, and employee support.

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Apr 1, 2025 • 22min

Reimagining Lloyds Banking Group: AI Transformation in Banking

Rohit Dhawan, Group Head of AI at Lloyds Banking Group, dives into the transformative power of AI in banking. He emphasizes the importance of leadership buy-in for successful adoption and shares insights on how AI enhances customer experiences while streamlining operations. Dhawan discusses the need for comprehensive training programs to upskill employees and ensure they leverage AI effectively. The conversation highlights the future of banking reimagined through AI, focusing on innovation and cultivating a culture that embraces technology.

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