Roger Williams
Community Manager at Kinsta, a managed WordPress hosting company. Focuses on partnerships and community engagement, advocating for open-source software and user data ownership.
Best podcasts with Roger Williams
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Jun 20, 2025 • 40min
How To Build Open Source Community With Roger Williams From Kinsta
Roger Williams, Community & Partner Manager at Kinsta, shares his insights on cultivating thriving communities and emphasizes a culture of genuine connection over mere sales. He highlights Kinsta’s commitment to providing invaluable content that helps users before they become customers. Roger discusses the significance of architecting for scale early on with innovative containerization technologies. Additionally, he dives into the power of LinkedIn for building professional networks, stressing personalized engagement and the rising importance of video content.
Aug 16, 2025 • 26min
3386: Kinsta on Why 93% of Customers Still Prefer Human Support
Roger Williams, Community Manager at Kinsta, champions human support in a tech world moving towards automation. He reveals that 93% of customers prefer speaking to humans over AI chatbots, emphasizing the value of empathy in customer interactions. Kinsta's success hinges on blending human expertise with AI, achieving a 98% satisfaction score. Roger discusses the pitfalls of viewing AI solely as a cost-saving tool and shares insight on the future of open web hosting and the potential of mentorship in career growth.
