Rob Burgess

Rob Burgess, Editor of Head for Points, and Ben Lipsey, SVP at Air France-KLM, share their expertise on recent loyalty program changes. They discuss British Airways' controversial shifts, including higher thresholds for elite statuses, and the potential alienation of its most valuable customers. The conversation dives into how these changes might push frequent flyers to more attractive competing programs. They also examine the evolving landscape of airline loyalty, emphasizing the importance of emotional connections and strategic partnerships in retaining customer loyalty.

Join host as they chat with Rob Burgess, founder of headforpoints.com, about the world of frequent flyer miles, exploring the perks of business class flights through loyalty points like Avios. Delve into environmental impacts of travel, benefits of premium economy vs. business class, and the evolution of airline upgrades towards more innovative experiences.