Rick Garcia

Rick Garcia, EVP of Product & Marketing at Momentum, shares insights on integrating AI with Microsoft Teams for enhanced communication. He discusses how telcos can leverage AI-driven productivity to serve existing customers and transform simple workflows into responsive experiences. Garcia highlights the power of features like Power Automate and Copilot, and emphasizes realistic expectations for AI in customer experience. He also illustrates practical applications, such as missed-call detection and staffing automation, showcasing the immediate benefits of AI texting workflows.