Richard Lupo

Fixed Operations Director at Apple Tree Honda & Acura in western North Carolina, focused on mobile service, retention strategies, and fixed-ops technology integration.

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Dec 5, 2025 • 1h 1min

Fixed Ops Friday – Lupo, Griffis, Kent, Gonzalez | Daily Dealer Live

Richard Lupo, Fixed Operations Director at Apple Tree Honda & Acura, dives into innovations like mobile service integration and effective retention strategies. Jamie Kent, Chief Strategy Officer at Overfuel, shares insider tips on enhancing website performance and maximizing digital presence. Manny Gonzalez, Fixed Operations Manager at Ramsey Mazda, emphasizes intentional coaching and effective loaner processes to boost customer satisfaction. Together, they explore the intersection of technology and customer experience in the automotive industry.

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