Richard Dunbar

In this enlightening discussion, Richard Dunbar from FieldPulse, a field service management software expert, shares his insights on scaling service-based businesses. He emphasizes the importance of modernizing operations by ditching outdated tools for streamlined systems. Richard explains how flat-rate pricing benefits both technicians and customers while simplifying the sales process. They also highlight the necessity of operational clarity and real-time visibility, revealing that eliminating friction in the customer journey is crucial for growth.