Richa

Richa Sachdev, Executive Director- Data Operations and Automation, shares insights on optimizing the end-user experience, understanding business goals and metrics, converting legacy applications, working with data platforms, challenges of integrating different databases, and the role of automation in streamlining processes and improving customer interactions in the reward space.

Richa, a new friend to the THT family, joins Morgan to discuss imperfect stories from dealing with family heirlooms to discovering a brain tumor. The biggest question: Do you tell them?