Rebecca Nerad
VP of Customer Success at FourKites
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Dec 29, 2023 • 36min
Proving the Value of Customer Success: An ROI Approach
Join Rebecca Nerad, VP of Customer Success at FourKites, as she shares insights on crucial metrics for retention, growth, and cost optimization. Explore strategies like value realization and cost reduction, as well as non-monetary benefits and essential skills for CS executives. Discover how to navigate new roles, identify key metrics, calculate ROI, and track the impact of the CS team in this must-listen podcast for CS leaders.
