In this installment, Swapnil Haria, a Google Software Engineer specializing in AI agents, and Ramón Llamas, a seasoned Staff Site Reliability Engineer, delve into the transformative impact of AI on production management. They discuss how these agents can summarize alerts, detect hidden errors, and even prevent outages. The duo highlights the balance between human expertise and AI capabilities, the complexities of evaluating non-deterministic systems, and the importance of structured postmortems in enhancing incident response.
