Raju Malhotra

In this engaging discussion, Raju Malhotra, Chief Product and Technology Officer at Certinia, dives into the transformative power of AI in professional services. He explains how predictive, generative, and agentic AI are revolutionizing business operations and enhancing workflows. Raju stresses the importance of focusing on customer outcomes rather than just features, highlighting Certinia's commitment to improving margins and project delivery. He also shares insights on balancing automation with human involvement for effective resource management.