Raju Malhotra

Raju Malhotra, Chief Product and Technology Officer at PAR Technology, discusses Gen Z brand loyalty and the importance of user experience (UX) and digital gamification. Gen Z values easy-to-use and visually appealing websites and apps. If a brand's digital experience is lacking, Gen Z consumers are likely to switch brands. Brands can build loyalty with Gen Z by incorporating UX and digital gamification elements like quizzes, contests, and rewards programs.

In this episode, Raju Malhotra, Chief Product and Technology Officer at PAR, shares his tech journey from Microsoft to smaller startups. They discuss the impact of automation, robotics, and AI in the food industry. Raju emphasizes the importance of zero-party data and the power of AI in customizing offers for guests. They also explore the roles of product managers and engineers, the risks of developing on top of other platforms, and valuable lessons for entrepreneurs.