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Rachel Hamilton
Vice President of Customer Strategy at NRC Health with nearly two decades in healthcare, focused on patient experience, data-informed decision-making, and partnering with systems like Nemours to turn survey insights into action.
Best podcasts with Rachel Hamilton
Ranked by the Snipd community
Nov 20, 2025
• 21min
Using Data and Empathy to Elevate Patient and Family Experience with Dr. Peggy Greco and Rachel Hamilton
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Join Dr. Peggy Greco, a pediatric psychologist and Chief Patient Experience Officer at Nemours Children's Health, alongside Rachel Hamilton, Vice President of Customer Strategy at NRC Health. They dive into how equity-centered data and innovative communication tools are bridging gaps in patient and family experiences. Topics include using survey insights to identify disparities, implementing new intervention strategies, and the importance of patient feedback. They also discuss upcoming collaborative events to promote best practices in pediatric care.
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