Purva Sule

Banking platforms leader with extensive experience in financial services, including retail and wealth management. Independent startup advisor.

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Dec 4, 2024 • 31min

AI Leaders Podcast #67: Customer Experience: How AI is Transforming Financial Services

Purva Sule, a banking platforms leader with deep expertise in financial services, joins the conversation alongside Keri Smith, Accenture's Global Banking Data and AI Lead. They dive into how AI is revolutionizing customer experience in finance. Discover how AI personalizes interactions and enhances service delivery. The discussion touches on the balance between digital solutions and human touch, the integration of fintech for innovative offerings, and the ethical considerations critical for sustainable AI practices.