Puneet Mehta

Founder and CEO of Netomi (Natomi in transcript), an enterprise customer experience AI company focused on agent-centric AI, rapid deployments, and sanctioned AI for large organizations.

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Oct 30, 2025 • 27min

3470: How Netomi is Bringing Humanity Back to AI-Driven Customer Experience

Join Puneet Mehta, the visionary Founder and CEO of Netomi, as he explores the future of customer experience powered by AI. With a focus on agent-centric models, Puneet reveals how AI can enhance human roles instead of replacing them. He discusses innovative modes like Autopilot and Co-Pilot, enabling agents to optimize interactions. Discover how Netomi achieves rapid deployments without overhauling existing systems, and learn about the balance between speed, trust, and governance in AI implementation.

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