Puneet Chhahira

Puneet Chhahira, VP and Head of Product Management and Marketing at Infosys Finacle, shares his expertise on navigating product innovation in banking. He discusses the challenges posed by legacy systems and regulations while championing a culture of innovation. Chhahira highlights how AI is revolutionizing customer experiences and product offerings, enabling personalized services. He emphasizes the vital role of leadership and consumer engagement in fostering agile decision-making. Finally, he addresses the future of banking with digital self-service and the integration of human elements in technology.