Prof. Dr. Burkhard Hess

In a captivating chat, Prof. Dr. Burkhard Hess, a procedural law expert from the University of Vienna, dives into the complexities of Alternative Dispute Resolution (ADR) within the Digital Services Act. He highlights four megatrends shaping dispute resolution: globalization, privatization, digitalization, and collectivization. The discussion reveals how platforms navigate rules and manage disputes, raising concerns about ADR independence and funding. Hess emphasizes the need for careful oversight and strong public enforcement to ensure fair rights protection across the EU.