Pranava Tandra

Pranava Tandra, a Senior Product Designer at Intercom, discusses the art of redesigning information architecture to enhance user clarity amidst rapid product changes. She shares her experience navigating the complexities of user feedback, AI integration, and the need for seamless navigation. Tandra emphasizes balancing depth with simplicity and how to effectively structure features using progressive disclosure. Alongside Michelle Fitzpatrick, they delve into the potential pitfalls of design decisions and the significance of aligning team visions with user perspectives.