Pooja Gupta, an Agile Coach with a background in product development, delves into the complexities of empathy in her role. She discusses how empathy can be both a strength and a challenge, especially during the COVID pandemic when she found herself mediating without adequate resources. Pooja shares her evolution from merely facilitating meetings to empowering her team to take ownership. By redefining her role and learning coaching techniques, she shifts her team's mindset from dependency to accountability, illustrating the importance of fostering independence in Agile practices.

Pooja Gupta, an expert in aligning agile teams with business goals, emphasizes the need for clarity in achieving success. She discusses how confusion arises in the absence of clear direction and shares practical tips for continuous discovery. Pooja advocates for the innovative approach of rotating retrospective facilitators, boosting team engagement and ownership. She provides resources like the Shape-Up methodology and highlights the importance of tailoring agile strategies to enhance collaboration and decision-making within teams.

Pooja Gupta, an Agile Coach and Agile Community Lead at Visma Solutions, emphasizes the crucial role of empathy in change management. She argues that the challenge lies not in the change itself but in how it's communicated, sharing compelling stories of contrasting company responses to layoffs. Pooja provides actionable strategies to normalize change, express fears, and utilize the SCARF model. Her insights prompt a shift towards compassionate communication to better support teams during transitions.