Join Pinaki Kathiari, CEO of Local Wisdom and co-founder of Resource Hero, as he shares secrets from over 20 years of client retention. Discover his candid approach to maintaining long-term relationships that emphasize honesty and trust. He reflects on his journey from a struggling entrepreneur to establishing effective systems that promote growth while allowing creative freedom. Learn about the balance of subscription models and project-based clients, and how proactive communication can prevent challenges from derailing partnerships.