Phil Miller

In this discussion, Phil Miller, the founder and CEO of Pawville, shares how he transformed a struggling pet shop into a thriving regional brand. Phil recounts his unique journey from real estate to the pet industry and the pivotal role of delegation in driving growth. He discusses the financial pitfalls of cheap renovations and why franchising is unsuitable for his market. Additionally, Phil highlights the emotional challenges of merging company cultures and the strategic advantages of partnering with private equity, showcasing innovative acquisition strategies along the way.