Phil Christianson

Phil Christianson, Chief Product Officer at Xurrent, delves into the transformative role of AI in IT service management. With a focus on sectors like healthcare and finance, he discusses the shift from reactive to proactive incident management. Phil highlights how automation is evolving traditional 'war rooms', enabling faster responses and accountability. He emphasizes IT's unique position to lead AI adoption, stressing the requirements of executive support and cultural readiness. Discover how these changes can reshape operational efficiency and customer satisfaction.