Peter Kujawa

Peter Kujawa discusses the Service Leadership Profitability Report, highlighting the link between customer satisfaction and financial performance in the IT industry. The episode explores the differences between private equity-backed MSPs and non-private equity ones, emphasizing the significance of customer service quality and pricing strategies. Additionally, insights on operational maturity levels and evolving business models within the MSP space are shared.

Peter Kujawa, an expert in industry analysis and creator of the Service Leadership Profitability Report, discusses the report's insights into industry profitability and its implications. Topics covered include the growth and profitability of the MSP industry, the significance of well-managed businesses and declining service gross margin, and the factors impacting the decline. The chapter also emphasizes the importance of screening and offers a free executive summary of the report with the option to purchase the full copy.