Pawan Deshpande

Pawan Deshpande, Head of Product & Growth at Linea, discusses the concept of critical care framework for customer retention. He emphasizes the proactive approach to customer support and highlights the four distinct ways companies handle customer success. Pawan also discusses the importance of a culture of ownership within the customer success team and the role of instrumentation and telemetry in detecting issues. Furthermore, he talks about the mindset shift required for effective customer success and the potential for upselling within the role.