Paul Thomas

Paul Thomas, the 'king of insights' at Suntory Global Spirits, returns to share his expertise on understanding consumer behavior beyond just data. He emphasizes observing products in real environments rather than from marketing cold spots. The discussion covers the shift to occasion-based marketing and critiques the research industry's fast and cheap methodologies that undermine quality. Paul advocates for a balance of qualitative and quantitative research, stressing the importance of curiosity in developing effective brand strategies and enhancing consumer engagement.