Paul Staelin

Paul Staelin, Chief Customer Officer at Vercel and a seasoned leader in SaaS, joins Josh Schachter to discuss innovative strategies for customer success. They delve into the game-changing role of AI in streamlining customer support and enhancing response times. Paul emphasizes shifting from Quarterly Business Reviews to Executive Business Reviews, fostering stronger relationships with executive stakeholders. With insights on net dollar retention and proactive support, this conversation reveals how to elevate customer satisfaction and drive growth in today’s fast-paced market.