Paul Miller

VP principal analyst focused on mobility and technology strategy; provides research-based insights on rethinking transportation systems through customer-centric lenses.

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Sep 2, 2025 • 32min

419: Rethinking Mobility Through Customer Experience

Join Paul Miller, a VP and principal analyst with a focus on mobility strategy, and Hannah Jachim, a CX researcher with expertise in autonomous systems. They tackle the need for a customer-centric approach to mobility, moving beyond tech jargon. Discover how electric vehicle charging can align with user goals and explore innovative city-led pilots that enhance energy efficiency. They discuss the critical balance between micromobility and mass transit, trust in autonomous systems, and the future impact of automation on workforce roles.

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