Paul Cornish, UC Architect at Merlin Entertainment, shares insights from deploying communication systems across 140 global attractions. He discusses the challenges faced during the transition from traditional systems to Microsoft Teams, highlighting innovative solutions and lessons learned. Cornish also dives into the cost-effectiveness of cloud-based telephony, the significance of standardizing meeting room technology, and strategies for managing complex site migrations. His experiences reveal how modern communication tools are revolutionizing guest experiences in theme parks and hotels.