Pattie Cuen

Stacy Palmer chats with Pattie Cuen, a Senior Vice President at Jarrard Inc. and healthcare communications pro. They delve into a consumer survey revealing what patients value in healthcare, highlighting trust as key for loyalty. Pattie stresses the importance of balancing in-person care with digital solutions, and how personal interactions build trust. She advocates for broadening the definition of patient experience to include operational factors, emphasizing that feeling heard is critical for quality perceptions.