Join Patrick Watson, Head of Research at Cavell, a consultancy focused on communications markets with vast IT experience, as he discusses the seismic shifts in the telephony landscape. He highlights Microsoft Teams' disruptive impact on traditional telephony and how direct routing remains a user favorite. Patrick also explores how AI is revolutionizing contact centers, addressing consumer perceptions and the growing trend of automation. Plus, don’t miss insights on upcoming industry events in London that focus on telephony challenges and service differentiation!