In this engaging talk, Patricia Leebove, an expert in operations and IT with extensive experience in process improvement, shares her insights on enhancing efficiency in global organizations. She highlights the value of both small, impactful changes and large projects, emphasizing that the size doesn’t dictate success. Patricia discusses the critical role of lean principles, cross-functional alignment, and local cultural nuances. She also delves into the intersection of IT and business, advocating for empathetic, data-driven solutions that truly resonate with users.