Parul Bhandari
Leader in the customer success space with expertise in defining success for customers and building programs around it.
Best podcasts with Parul Bhandari
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Jun 4, 2025 • 55min
Build Your First Customer Success Retention Program with Parul Bhandari
Parul Bhandari, a Chicago-based Customer Success consultant, shares insights on building impactful retention programs. She emphasizes the necessity of aligning with customer goals and the role of early engagement in setting up successful strategies. Parul discusses her journey into fractional consulting and the trend's rise in the industry. The conversation also highlights the importance of adapting retention efforts as customer relationships evolve, with a focus on viewing challenges as opportunities for growth in customer success.
Oct 2, 2024 • 46min
Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman
In this engaging discussion, guests Parul Bhandari, a customer success expert, and Jenny Calvert, a strategic leader in the field, join Lawrence Waldman to explore the evolving role of Customer Success Managers. They advocate for a proactive, CEO-like mindset in managing customer accounts and emphasize the need for internal alignment and adaptability. Key topics include redefining success, the challenges of customer churn, and the significance of genuine customer feedback. Their insights aim to foster sustainable growth and improve retention strategies.
