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Paolo Balboa
Chief Digital Equity Officer for the City of New York with a background in public libraries and the National Digital Inclusion Alliance, focused on implementing the city's Digital Equity Roadmap.
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Oct 28, 2025
• 28min
The Divide: Paolo Balboa on NYC's road to achieving digital equity
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Paolo Balboa, NYC's Chief Digital Equity Officer with a rich background in public libraries and digital inclusion, dives into the significant barriers to broadband in the city. He discusses affordability, perceptions of need, and lack of info as key challenges. Balboa highlights the impact of the Affordable Connectivity Program's end and summarizes initiatives in the Digital Equity Roadmap. He shares details about Liberty Link and Big Apple Connect for underserved communities, and emphasizes the importance of trust in public broadband initiatives.
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