Eoghan McCabe, CEO and co-founder of Intercom, shares his journey back to leading the company after a two-year break. He talks about shaking up the culture and transforming it into an AI-driven powerhouse. Eoghan addresses the challenges of adapting to AI in customer service and the importance of fostering a strong work ethic among employees. He also shares insights on his controversial political endorsement and how authenticity in leadership shapes company values. The future of work in the age of AI is a key theme, highlighting opportunities and challenges ahead.