Omer Rabin

General Partner at TLA Ventures and early Gainsight chief evangelist who helped define the customer success category and now invests in growth-stage companies.

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Oct 22, 2025 • 33min

Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI)

Omer Rabin, a General Partner at TLA Ventures and former Gainsight chief evangelist, teams up with Chad Horenfeldt, VP of Customer Success at Siena AI and author of The Strategic CSM. They discuss the meteoric rise of customer success from a fledgling idea to a billion-dollar industry. Omer shares his belief that the next wave of CEOs will likely emerge from customer success roles. They emphasize the transformative power of AI in regaining strategic focus and highlight the importance of aligning customer success metrics with organizational goals.

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