Olga Lagunova

Olga Lagunova, Chief Product and Technology Officer at GoTo, aims to make AI practical and secure for small and midsize businesses. She discusses the importance of integrating AI seamlessly into daily workflows, making it feel 'boring' yet effective. Olga also highlights the rise of agentic AI, balancing efficiency with security. She shares insights on the build versus buy dilemma, the risks of shadow AI, and how SMBs can leverage AI without extensive resources. Curiosity and practicality are key in navigating the AI landscape.